Orders & Delivery

At the core of our service is a commitment to transparency, reliability, and absolute care. To ensure your experience is seamless and your products arrive safely, we follow a detailed process from order intake to final delivery.

Order Intake & Confirmation

We start by carefully recording your order based on the detailed information you provide. This includes specifications such as:

  • Product types and quantities
  • Design details and materials
  • Packaging preferences
  • Delivery address and deadlines

Once we have all the necessary details, we confirm the order with you, clarifying any questions and making sure everything aligns perfectly with your expectations.

Processing & Quality Assurance

After confirmation, we begin processing your order in our trusted production network. Our long-standing relationships with factories and workshops mean that:

  • Each item is produced under strict quality standards
  • Samples can be requested and approved before full production
  • Regular updates on production status are shared with you

We oversee every stage to guarantee that the final products meet the agreed-upon specifications and quality benchmarks.

Packing & Preparation for Shipment

Once your order is completed, we handle the packing with great care to protect your products during transit. We use:

  • Industry-standard packaging materials designed to safeguard your goods
  • Discreet packaging especially for high-value items such as jewelry
  • Clear labeling to ensure accurate handling and delivery

Insured & Trackable Shipping

Your shipment is sent fully insured based on its declared value. This insurance covers loss, damage, or theft during transit. Additionally:

  • Every shipment includes a track & trace number so you can follow your order in real-time
  • You receive regular status updates from dispatch until delivery

Delivery & Aftercare

Once your order arrives:

  • You or your client signs for the delivery, confirming receipt
  • We recommend inspecting the goods immediately and reporting any issues
  • Should any problems arise, our customer service team is ready to assist promptly to resolve them

Worldwide Shipping, Scaled to Your Needs

Whether you’re ordering a single sample or a full production run, domestic or international, our logistics partners ensure your products are delivered professionally, securely, and on time.